The company will replace or refund the item based on the insurance policy booked with the moving company. As soon as you know that an item on the truck has been lost or broken, we suggest that you start with the formalities to file a claim against your carriers. To file a claim, you'll need to take pictures of damaged items. At the same time, you will have to present an image of what the item looked like before the move.
Needless to say, the timestamps of when the photo was taken should be prominently displayed. When your belongings arrive at your new home or office to be delivered, you should inspect them when they enter the door. Doing so will allow you to spot any damage while the moving team is still there. Competent carriers must take note of any damage report on the bill of lading or on a separate specific form.
Make sure you get a copy before the moving company leaves and pays your final bill. Moving companies have specific insurance that covers damages. If you talk when damage occurs, take pictures, and file a claim with the moving company, you should be fairly compensated for accidents. In the event that you have purchased third-party moving insurance, quickly file an essential claim for reimbursement.
The longer you wait to file a claim, the less likely you are to be reimbursed for damages. If your flat screen TV is destroyed during the move, the moving company will only reimburse you 60 cents for every pound the TV weighs. On the day of the move, when work is finished, moving companies must provide you with a detailed list detailing the items they moved and the condition in which they arrived. You can get enough information and knowledge to measure the credibility of the moving company through the Better Business Bureau, the Department of Transportation (DOT), the American Moving and Storage Association (AMSA), and the Federal Motor Carrier Safety Administration (FMCSA).
This way, if moving damages your furniture, electronics, or kitchen utensils, you'll have the evidence you'll need to undo these mistakes. Fortunately, there are steps you can take to increase the likelihood that moving companies will reimburse you or replace your items if your belongings are damaged or lost during the move. If your movers have accidentally broken something of yours during the move, the sensible thing to do is to stay calm (you won't earn bonus points if you get angry with them or go on the offensive) and take the appropriate steps to file a claim with your moving company to receive fair compensation for the respective damages. MoveRescue broke the news that the FBI is investigating and they have already raided a storage facility in Missouri.
If your items are damaged and you documented them beforehand, you are much more likely to receive compensation when more damage occurs due to the move. But regardless of civil or criminal matters, a moving company that is properly licensed is something the police can act on. If the broken item is vital to the normal functioning of your daily life, the moving company must replace it temporarily until the claims process is complete. Hopefully, your movers will be willing to arbitrate the unfortunate event quickly and without any unnecessary hassle.
Although moving companies take several precautions to protect your belongings while they are being transported from your old home to your new one, things don't always go as planned. In this case, the victim had refused to pay his movers what amounted to extortion, and those who had left with his things. If your moving agents are unwilling to resolve the issue peacefully, as they should, you can choose to report them by filing a formal complaint with the Department of Transportation (find the complaint form here), the American Moving and Storage Association (find the arbitration form here) and Better Business Office (find your complaints section here). .